Contact MOONLEE
Customer Support
Frequently Asked Questions
How do I contact MOONLEE customer support?
You can reach MOONLEE support by emailing [email protected]. We respond to all inquiries within 1-2 business days.
How long does shipping take?
Standard US shipping typically takes 5-7 business days. Expedited options are available at checkout. International shipping times vary by destination.
What is MOONLEE's return policy?
MOONLEE accepts returns on unopened, unused items within 30 days of delivery. To initiate a return, email [email protected] with your order number and reason for return.
My order hasn't arrived. What should I do?
First, check your tracking link from your shipping confirmation email. If your package shows delivered but hasn't arrived, or if tracking hasn't updated in 5+ business days, email [email protected] with your order number and we'll investigate.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Email [email protected] as soon as possible with your order number. Once an order has been fulfilled and shipped, changes are no longer possible.
I received the wrong item or a damaged product. What do I do?
Email [email protected] with your order number and a photo of the item received. We'll arrange a replacement or refund at no cost to you.
Do you offer wholesale or bulk ordering?
Yes. MOONLEE offers wholesale pricing for qualified retailers and salons. Email [email protected] with your business name, location, and estimated monthly volume to request a wholesale catalog.